Terms & Conditions

Warranty

Brightbound is committed to delivering exceptional products and service, and we stand behind the quality of everything we create. Brightbound warrants that its products will be free from defects in materials and workmanship, when properly installed and used under normal conditions, for one year from the date of purchase. Any craftsmanship concerns must be reported immediately upon receipt. Reported issues will be evaluated on a case‑by‑case basis at Brightbound’s sole discretion. 

Brightbound is not responsible for third‑party repairs unless such repairs are approved in advance and in writing. This warranty does not cover damage resulting from shipping, accident, misuse, tampering, alteration, neglect, or unauthorized repairs. If damage occurs during shipping, all original packaging must be retained and documented by the receiver.

Returns & Order Inspection

Brightbound does not offer returns, refunds, or exchanges. Please inspect your order immediately upon receipt. Any concerns regarding the condition or craftsmanship of a product must be reported within 48 hours by contacting sales@brightbound.com. All requests will be evaluated on a case‑by‑case basis at Brightbound’s sole discretion.

Brightbound is not responsible for any damage to its products occurring during installation. We strongly recommend that all fixtures be installed by a licensed contractor and/or electrician. Installation must follow the instructions provided with the product. Please contact Brightbound with any questions prior to installation. Phone support is available during regular business hours.

Pricing

All fixtures are invoiced at the pricing in effect at the time the order is received. Brightbound will honor written quotations—including those for custom projects—for thirty (30) days from the date the quotation is issued, regardless of any subsequent price increases. Net pricing for our fixtures is subject to change without prior notice.

Payment Terms

A 50% deposit is required for all orders over $5,000 before the order is placed into our production schedule. All deposits are non‑refundable. Final payment is due prior to delivery, shipment, or release of the order. For orders under $5,000, payment in full is required before the order is scheduled for production. We accept payment by check, ACH wire transfer, Visa, MasterCard, Discover, and American Express. All sales are final.

Trade Accounts

We offer exclusive pricing for interior designers. Contact our sales team to establish a trade account. Trade partners receive access to our dedicated trade support team, which brings over 30 years of combined industry experience, along with comprehensive design and installation assistance. A valid state‑issued resale license and a completed CA BOE‑230 form are required to qualify for tax‑exempt purchasing. Contract quantity discounts are available.

Lead Times

Lead times vary based on our production schedule and may change during the fabrication process. Production will begin once payment is received and processed, or upon approval of a DFA. Orders will ship only after the invoice has been paid in full. Estimated lead times will be provided once payment has been processed. Please inquire about the availability of expedited options for your order.

Drawings

2D .dwg base files are available for all fixtures upon request at no charge. Brightbound retains all copyrights and related intellectual property rights to its drawings, photographs, and other visual materials, including hand‑drawn sketches, 2D and 3D CAD files, electronically stored assets, and product photography. 

UL Listing

All pendants and chandeliers are UL listed. UL provides independent third‑party performance certification to verify that products meet established safety and performance standards. These certifications are published in UL’s Online Certifications Directory and monitored through UL’s Follow‑Up Service to ensure continued compliance. The UL Listed Mark signifies that a product meets applicable national safety standards.

Trademark & Copyright

Brightbound® is a registered trademark. All images, designs, and materials displayed on www.brightbound.com or otherwise created by Brightbound are original works and valuable intellectual property of Brightbound Inc. We actively protect and enforce our trademark and copyright rights, including—but not limited to—drawings, designs, fabrication methods, text, photographs, web content, logos, marketing materials, and product and packaging designs. Any unauthorized use of Brightbound’s copyrighted or trademarked materials is strictly prohibited.

Care and Maintenance

Proper care and maintenance are essential to preserving the appearance, functionality, and longevity of Brightbound products. Please review and follow the care and maintenance instructions specific to your fixture, including recommended cleaning methods and approved materials. These instructions are provided to help ensure safe handling and to prevent damage to finishes, glass, wiring, and proprietary components. Use only non‑abrasive cleaning tools and cleaners unless otherwise specified. 

Exposure to harsh chemicals, excessive moisture, improper cleaning methods, or unauthorized alterations may result in damage or deterioration of the product. Such damage is considered improper care and is not covered under our warranty. Brightbound is not responsible for damage resulting from improper care, maintenance, or alteration of our products. Failure to follow the recommended care instructions may void the product warranty. If you are unsure how to care for a particular material or finish, please contact our team for guidance prior to cleaning or maintenance.