Trade Program

Each Brightbound fixture is made to order, and no two projects are exactly alike. To ensure the best possible experience, please review the process and recommendations below.

Inquiry Phase (Approximately 4–6 Months Before Installation)

Come to Us With:

• Inspiration images (browse our Instagram or website for ideas)

• Mood boards

• Room details, including ceiling height and what the fixture will be installed over

• Elevation and plan-view layouts of the space

• Budget parameters

What We Can Provide During the Inquiry Phase:

• Quotes

• Finish samples

• Existing CAD and layout drawings

• Consultation on fixture options

• Shipping options and estimates

• Installation instructions and consultation

What Is Not Included During the Inquiry Phase:

• Custom drawings of your fixture

Ready to Move Forward?

Step 1

• Submit your purchase order (PO)

• Make your deposit

Step 2

• Confirm finishes

• Provide specific drawings, layouts, and measurements for your chandelier

• Review and complete the order form, which confirms finishes, layout, and final measurements

• Confirm shipping details

Step 3

• An order form will be issued for designer approval. It will include all finishes, overall drops, and hook locations.

• Lead time begins upon receipt of the signed order form.

Production & Shipping

Once your project enters production, our sales team will reach out approximately two weeks before completion to collect the remaining balance and confirm shipping details.

We offer exclusive pricing and dedicated support to licensed professionals in the design and architecture industries. To qualify, please submit a Trade Account Application along with a Valid Business License or Resale Certificate.

We value long-term partnerships. Designers who maintain a consistent purchase history with Brightbound are eligible for our Legacy Program, which includes deepened trade discounts. Since these benefits are tailored to your firm’s specific volume, please contact our sales team for a personalized account review.

Our beautifully designed sample box includes wood and metal finish samples, Manila and Oyster Helix knotted cords, a Sunbrella informational card, custom designed bandana and postcard. We can include other rope and cord samples if available upon request.

Our fixtures are crafted by hand, using materials that carry their own character– from handblown glass to natural wood and woven rope.

As a result, no two pieces are exactly alike. Small shifts in color, texture, or form are a natural outcome of this process, and a reflection of the care and craftsmanship behind each piece.

Each component is carefully reviewed through our quality control process to ensure the integrity and finish of every fixture meets our standards.

Brightbound has a custom design program, please contact our sales team for more information.

We believe our hand-blown glass is best experienced in person to truly appreciate its scale, clarity, and craftsmanship. To support your client presentations, we offer a 4-week loan program for select glass samples and product components.

To ensure a seamless experience, Brightbound provides all necessary specialized packaging and pre-paid return shipping labels. For firms located near our regional sales offices, we also offer complimentary local drop-off and collection services.

We have team members available Monday-Friday, 9am-5pm PST, call our toll free number (888) 890-0687 or email sales@brightbound.com.

You can also reach us via Live Chat on our website.

In order to receive the full experience of our showroom, please schedule an appointment with our sales team.

We offer limited design services including on-site design and final installation support, white glove delivery,  and 3D drawings. Please inquire with our sales team for further information.